togellinPrivacy Policy
This page describes what we collect when you use togellin and how we keep that data protected. We at togellin gather personal information—your name, email, phone number, and identity details—to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. We also collect transaction history, betting records, and technical data (IP address, device type, browser). All of this information is stored securely on encrypted servers and used only for the purposes outlined in this policy.
We at togellin are committed to safeguarding your privacy. We do not sell your personal data to third parties for marketing. We share information only with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), regulatory authorities, and service providers who assist us in operating togellin. Your data may be stored on servers located outside your jurisdiction to maintain operational redundancy and security. You have the right to request access to your data, request corrections, and request deletion of your account in accordance with applicable law.
Our privacy practices on togellin comply with international data-protection standards. Below, we outline each category of data we collect, how we use it, and your rights.
Data we collect when you use togellin
We at togellin collect several categories of information to provide our service. Account data: When you register on togellin, we collect your legal name, email address, phone number, and date of birth. Identity verification data: During KYC (Know Your Customer) verification, we collect your ID card number, copy of your ID, selfie, and sometimes bank statements. Payment data: We collect details about your deposits and withdrawals—the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date and time, and the status. Transaction and betting data: We log every bet you place on togellin—which game (Liga 1, Champions League, blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza, Mobile Legends, Free Fire, PUBG Mobile, etc.), your stake, the outcome, and your winnings or losses. Technical data: We collect your IP address, device type, operating system, browser, and login times.
We at togellin do not collect sensitive personal data such as your full medical history or biometric data beyond the photo ID required for verification. We do not track your location in real time on togellin, though your IP address may indicate your general region. We do not record voice or video from your device, and we do not monitor your activity outside of togellin.
We use cookies and similar technologies on togellin
We at togellin place cookies on your browser to remember your login session, track your preferences, and measure site performance. You can disable cookies in your browser settings, but some togellin features may not work properly without them.
How we use your data on togellin
We at togellin use your data for the following purposes:
- Account management: We verify your identity, authenticate your login, and maintain your togellin account.
- Payment processing: We use your payment method details to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers.
- Regulatory compliance: We use your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) laws. During events like Idul Fitri or Idul Adha, we may conduct enhanced verification checks.
- Fraud prevention: We monitor your account for unauthorized access, duplicate accounts, and suspicious betting patterns.
- Customer support: We use your data to respond to your inquiries and resolve disputes on togellin.
- Analytics: We analyze aggregate data (not linked to your identity) to improve togellin's service, understand user preferences, and optimize our platform.
Third parties and data sharing on togellin
We at togellin share your data only when necessary and only with trusted partners. Payment processors: We share your payment method details (account number, bank name, e-wallet ID) with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process your deposits and withdrawals. Regulatory authorities: We may share your account information, transaction history, and identity details with government agencies, financial regulators, or law enforcement if required by law or if we suspect illegal activity.
We at togellin do not sell your personal data to advertising networks, data brokers, or marketing companies. We do not share your data with other gaming or betting operators. Our service providers (cloud hosting, payment gateways, customer support platforms) are contractually bound to protect your data and use it only to provide services to togellin. We conduct due diligence on all third parties who access your data.
Your rights and our togellin data retention
We at togellin retain your personal data for as long as necessary to provide our service and comply with legal obligations. Typically, we keep account data, transaction history, and betting records for a minimum of five years after your account is closed to meet regulatory and audit requirements. You have the right to request access to your personal data held by togellin; contact our support team to submit a Data Subject Access Request (DSAR). You may request correction of inaccurate data and request deletion of your data (subject to legal holds), though we may retain anonymized or aggregated versions for analytics.
We at togellin allow you to update your email, phone, and other account details directly from your togellin dashboard. If you wish to close your togellin account permanently, contact our support team. Your balance will be processed for withdrawal according to our standard withdrawal procedures. After account closure, your data is retained for regulatory purposes but is no longer actively used by togellin for marketing or analytics.
Security, international transfers, and contact
We at togellin employ industry-standard encryption (TLS/SSL) to protect data in transit. Your password is hashed and salted on our servers; we do not store plain-text passwords. We use firewalls, intrusion detection, and regular security audits to protect togellin from unauthorized access. We limit employee access to your data on a need-to-know basis. However, we acknowledge that no security system is entirely breach-proof; if we detect a data breach affecting togellin, we will notify affected users and regulatory authorities as required by law.
We at togellin may transfer your data to servers outside Indonesia for redundancy and operational resilience. These transfers comply with international data-protection standards (similar to GDPR principles) and are encrypted to maintain confidentiality. Your data remains subject to this privacy policy regardless of where it is stored. By using togellin, you consent to these international transfers.
If you have questions about our privacy practices on togellin, wish to exercise your data rights, or have a concern about how we handle your information, contact our support team via live chat or email. We will respond to privacy requests within 15 business days. Our team can assist you across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and all regions where togellin operates.
We at togellin may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of togellin after such changes constitutes acceptance of the updated policy. We encourage you to review this page regularly for the latest privacy information.
Payment methods, deposits, and withdrawals
DANA deposit and withdrawal
We at togellin partner with DANA to offer instant e-wallet deposits and withdrawals. To deposit via DANA on togellin, open the DANA app, select the option to send money or pay, search for our togellin merchant code, and enter the amount. DANA processes the payment immediately; our togellin system receives and verifies the transaction, then credits your account within seconds. Deposit amounts on togellin via DANA range from small minimums (typically our welcome offer) to higher limits depending on your DANA account tier and togellin membership level. We at togellin do not charge deposit fees; your full deposit reaches your account balance. During peak periods such as Idul Fitri or major Liga 1 tournaments, payment volumes surge, but we route DANA deposits through a priority lane to ensure fast clearing. Your DANA balance decreases in your app instantly upon sending; togellin reflects the credit immediately thereafter. For withdrawals, you request a cash-out on togellin, select DANA as the destination, and confirm. Our team verifies the withdrawal, checks your account history, and routes it to your DANA account. DANA typically credits togellin withdrawals within one to two business days, depending on your DANA tier and the time of request. Your transaction history on togellin shows the status at each step: Pending, Sent to DANA, and Completed. If a DANA deposit or withdrawal takes longer than expected, open a support ticket on togellin with your DANA reference number; we will investigate and ensure your balance is credited if a sync error occurred. We collect your DANA account identifier for payment processing purposes; this data is encrypted and shared only with DANA's payment gateway to complete your transaction.
OVO and GoPay usage
OVO and GoPay are among our most-used payment channels on togellin for deposits and withdrawals. To deposit via OVO, open the OVO app, navigate to Pay or Send Money, search for togellin, and enter your amount. OVO requires your account to be verified (KYC complete) before depositing to external merchants like togellin; if your OVO is unverified, complete OVO's identity verification first. Once verified, OVO deposits to togellin post instantly. The same process applies to GoPay: open the app, select our togellin merchant, confirm the amount, and the transaction processes in real time. GoPay also mandates account verification before togellin deposits. Both OVO and GoPay integrate with Indonesian banks, so you can top up either e-wallet via BCA, Mandiri, BRI, or BNI and then use that balance to fund togellin. On togellin, both OVO and GoPay deposits appear clearly in your transaction history with a label showing which e-wallet you used. For withdrawals, you request a cash-out to OVO or GoPay on togellin, and our team routes it to your account. Withdrawal speeds depend on your e-wallet tier and time of day; typically, togellin withdrawals to OVO or GoPay complete within one business day. Higher-tier togellin accounts (due to consistent play or verified status) may see prioritized withdrawals. Our togellin transaction history tracks withdrawal status at each step: Pending, Sent to Wallet, and Completed. We collect your OVO or GoPay account identifier and use it only for payment processing; this information is encrypted and shared only with OVO or GoPay's payment gateway.
BCA, Mandiri, BRI, BNI virtual account
We at togellin also support direct bank transfers via virtual-account (VA) codes for players preferring traditional banking. When you select a bank deposit on togellin, our system generates a unique VA number tied to your togellin account—for example, a BCA VA, Mandiri VA, BRI VA, or BNI VA. You copy this VA number and initiate a transfer from your personal bank account using your bank's app or online portal. Once your bank confirms the transfer, our togellin gateway syncs with the bank and credits your balance automatically. Bank VA deposits typically clear within minutes to a few hours, depending on the bank and time of day. Intra-bank transfers (e.g., BCA to BCA VA) are nearly instant; inter-bank transfers may take a few hours. Our togellin system logs the exact timestamp the transfer cleared and posts your balance accordingly. For withdrawals on togellin, you request a cash-out and select Bank Transfer. Our team verifies your account, confirms you have a linked bank account on file, and initiates a transfer from our togellin merchant bank to your personal account. This process includes verification checks to ensure the destination account matches your registered identity on togellin. Once approved and sent, the status changes to Sent to Bank on togellin. Your personal bank then processes the incoming transfer—typically one to two business days. Some withdrawals complete overnight if sent before your bank's cut-off; others clear the next business day. Our togellin transaction history timestamps every status change. We collect your bank account number and name for withdrawal processing; this sensitive data is encrypted and shared only with your bank to complete the transfer.
Fees, limits and verification
We at togellin do not charge deposit fees for any payment method—DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, or bank transfers all post at full value. Your entire deposit reaches your togellin account. Some e-wallets or banks may apply their own fees to outgoing transfers, but togellin absorbs no markup. Withdrawal fees on togellin depend on your account tier and destination method; typically, standard accounts incur no withdrawal fees. We collect your account tier and tier history to determine applicable fees. Deposit and withdrawal limits vary by payment method and your togellin account status. E-wallet deposits (DANA, OVO, GoPay, ShopeePay, LinkAja) have small minimums (often our welcome offer or our welcome offer) but may have daily or monthly caps set by the provider. Bank transfers via VA have higher per-transaction limits but are subject to your personal bank's ceiling. QRIS deposits accept a wide range of amounts with flexible limits. When you first open a togellin account or request a withdrawal above a certain threshold, we may require additional verification (KYC). This is standard compliance checking where we confirm your identity using your ID number, phone, and sometimes a bank statement or selfie. We collect and securely store these identity documents for KYC verification on togellin; this data is retained for regulatory purposes (typically five years) and is not shared with third parties except as required by law. KYC verification on togellin typically completes within a few hours to one business day. During busy periods (Liga 1 playoffs, Nyepi holidays), verification may take longer due to volume. Once verified, your togellin account remains verified, and future withdrawals process without re-verification unless suspicious activity is detected.
Resolving a stalled transaction
If you deposit to togellin via DANA, OVO, or another e-wallet and your balance does not update within the expected time (typically one to two hours), start by checking your e-wallet app or bank account to confirm the payment went out. If your DANA or OVO balance decreased but togellin did not credit you, the issue may be a sync delay between our gateway and the payment network. Refresh your togellin dashboard or log out and back in; often the balance updates after a refresh. If it still has not posted after two hours, open a support ticket on togellin with your e-wallet transaction ID and reference number; our support team can trace the payment on their end and investigate. We collect and review this transaction data to identify the cause of the delay. For bank-transfer deposits, check your personal bank account to see if the outgoing transfer completed. If it did, provide our support team with your bank's transfer confirmation number and the VA number you transferred to; we will manually verify and credit your togellin account if the bank transfer arrived but our sync missed it. For withdrawals, if you submitted a request to togellin but see Pending status for more than one business day, note the transaction ID and date, then contact our support team. We will check our records to confirm we sent it to your bank and request a status update from the bank if needed. We review transaction logs on togellin to identify points of delay. If the withdrawal was approved and sent but your bank has not credited you after several days, the issue may lie with your bank; contact your bank directly with the togellin withdrawal confirmation number. Our support staff on togellin can also help you file a dispute with your bank if necessary. In rare cases where a transaction is lost or disputed, our togellin support team works with both your payment provider and your bank to resolve it and credit your account. We collect and retain all transaction records and correspondence related to disputes for audit and compliance purposes.